terms and conditions

“My Urban Drops” is the tranding name of InterSilver Italia Srl. A Company registered in Italy under REA MILANO N. MI2007579. Our registered address is Via Gaspare Bugatti 12, 20144 Milan, Italy.

Our Company VAT is IT08173170963.

“My Urban Drops” website and related services are made available to you in accordance with the following Terms of and Conditions and any other rules posted on our website.” InterSilver Italia S.r.l.” reserves the right to amend or renew the terms and conditions of transactions. The company assumes the obligation to update this document in case of any change or addition to the terms.


In order to make purchases on our website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. This information will in no way be disclosed, transferred, or sold to a third party unless imposed by a Public Authority (court, etc.).


To help ensure that your shopping experience is safe, simple and secure myurbandrops.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. When SSL is enabled you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.


All orders are shipped out of our head offices in Milan, Italy. Prices and invoices include the current official Italian VAT (Value Added Tax) and are denominated in euros.

All orders are subject to acceptance and availability, and items in your shopping bag are not reserved and may be purchased by other customers. Our quality control check before dispatching an order might also prevent us from shipping a product that does not meet our quality standards, in which case you will be notified accordingly.

Some of our products might be available upon request only, which means that we will order them from our supplier based on a customer’s specific order. In this case they will be tagged with the label “Pre-Order”. Pre-ordered items are Non-Returnable. This does not affect your statutory rights in case of a defective product.

“My Urban Drops” will store a record of your transactions for a minimum of one year.

Cancelling or Changing an Order

For any order cancellation or change of address or payment, you may email info@myurbandrops.com. This option is available until the moment that you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.



The following methods of payment are accepted:

  • Credit or Debit Card

“My Urban Drops” does not process or store any credit card information. All credit card transactions are performed in CartaSi secure platform accepting VISA-MASTERCARD-MAESTRO-AMEX-DINERS.

  • PayPal

“My Urban Drops” welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

Please reference your order number in your payment to avoid delays. Also note that your order will be processed as soon as your payment is cleared, which might take up to 2 working days depending on bank procedure. Alternatively, you can send your payment confirmation toinfo@myurbandrops.com for immediate processing of your order.